• Right to Safety
• Right to be informed
• Right to Choose
• Right to be heard
• Right to be Redressa
• Right to Consumer Education

• A Consumer
• Any Voluntary Consumer Organisation registered under the Societies Registration Act, 1860 or the Companies Act, 1951 or any other Law for the time being in force.
• The Central Government
• The State Government or Union Territory Administrations

CIRCUMSTANCES UNDER WHICH A COMPLAINT CAN BE FILED

• If you have suffered loss or damage as a result of any unfair/restrictive trade practices adopted by the trader.
• If the goods purchased suffer from any defect
• If the Services hired/ availed of suffer from deficiencies in any respect
• If you have been charged a price in excess of the price displayed or fixed by or under any law in force
• If the goods hazardous to life and safety, are being offered for sale to public in contravention of any law in force

• Removal of defects from the goods
• Replacement of the goods
• Refund of the price paid
• Award of compensation for the loss or injury suffered
• Removal of defects or deficiencies in the services
• Award for adequate costs to parties

It depends upon the cost of the goods or services or the compensation asked

• If it is less than Rs . 20 lakhs -in District Forum
• If more than Rs.20 lakhs but less then Rs . 1 crore - before the State Commission
• If more than Rs . 1 crore -before the National Commission
• Address are available on web at www.fcamin.nic.in

• The name description and address of the complaints and the opposite party
• The Facts relating to complaint and when and where it arose.
• Documents in support of allegations in the complaint
• The relief which the complainants is seeking
• The complaint should be signed by the complainants or his authorized agent.

C. Nominal court fee